Are you a current customer and looking to move, change your speed or change ownership of your account? If so you can use our Change of Service Form.
In Ontario, rCable high speed cable internet packages are available in but not limited to: Ajax, Alliston, Almonte, Angus, Aurora, Barrie, Bowmanville, Brampton, Brantford, Caledon, Cambridge, East York, Greely, Greenwood, Guelph, Kanata, Keswick, Kitchener, London, Markham, Meaford, Midland, Mississauga, New Hamburg, Newmarket, North York, Orangeville, Orillia, Orleans, Oshawa, Ottawa, Paris, Pickering, Richmond Hill, Scarborough, St George Brant, St Mary’s, St Thomas, Thornhill, Tillsonburg, Toronto, Waterloo, Whitby, Woodbridge, Woodstock.
In New Brunswick, rCable high speed cable internet packages are available in most cable serviceable areas.
CABLE MODEMS
As a Netfox customer you are required to provide your own modem. For your convenience we’re offering the following reliable models for sale. Shipping extra. We also pre-program all units unless instructed otherwise.
WIRELESS ROUTERS
Need some mobility around the house? Add a wireless router to your order if you like to keep your modem & routers separate.
You can bring your own modem provided it is one of the models listed below. AS OF JULY 1 2022, ROGERS IS ONLY ACCEPTING DOCSIS 3.1 MODEMS FOR ANY NEW ORDERS OR TRANSFERS BETWEEN PROVIDERS.
INTERNET SERVICES | TYPE | MANUFACTURER | MODEL | HARDWARE VERSION | FIRMWARE VERSION |
---|---|---|---|---|---|
All Speed Tiers | DOCSIS 3.1 | Hitron | CODA-45 | 3.0 | 7.2.4.3.1b3 |
DOCSIS 3.1 | Hitron | CODA-4680 | n/a | ||
DOCSIS 3.1 | CBN | CD8000 | 1.0 | 7.13.198.12 | |
DOCSIS 3.1 | CBN | CH8568 | 1.11 | CH8568-7.13.198.53-NOSH | |
DOCSIS 3.1 | Sercomm | DM1000 | n/a | V1.12.03.011 | |
DOCSIS 3.1 | Technicolor | TC4400 | 3.0 | SR701343-190628-D |
Do I need to have cable TV to be able to get cable internet?
You do NOT have to subscribe to or already have cable TV services in order to get cable internet.
Where are your cable internet services available?
These packages are only available in Rogers serviced areas. But we do offer services throughout Ontario so contact us for availability.
How long does it take to activate service?
Cable orders typically take 7 to 10 days, but CAN take up to 2 weeks for activation. It all depends on the scheduling of the upstream provider.
When is my first payment due?
Your first payment is due once we have confirmation of your activation date. We will e-mail you an invoice and charge your credit card.
Are there contracts?
Netfox does not have contracts. We are a prepaid service that runs month-to-month. Please note that the first month is non-refundable. We are also unable to offer refunds if you cancel in the middle of a billing cycle.
What are the methods of payment?
We accept Visa, MasterCard, Amex, Discover, Visa Debit & pre-authorized debit.
It’s a revolt against the high prices and poor service Canadian internet customers have had to endure for too long! Join the revolution today to see what value, reliability and personal service really looks like!