Other Charges

• Add a Static IP for only $5.00 per month
• $35.00 Moving within first month of the activation date
• $ 5.00 To switch between Extreme and Unlimited Plans

Is Netfox responsible for inside wiring, setting up equipment etc.?

Same as our upstream provider, we are only responsible for getting service to the demarcation point on your house. All inside wiring and equipment setup/diagnostics are the customers responsibility. If a technician is required to enter your premise to do additional work at your request, a $110.00 service charge may apply.

Do you provide equipment (Modems, filters etc.)?

No we do not. As we do not believe in tying our customers into long term contracts we feel it's better (and cheaper) for you to buy and maintain your own equipment. You typically end up paying two or three times the cost of the equipment when you rent it month to month and you never own it. Does that sound like a good deal to you?

How long does it take to activate service?

It takes a minimum of 5 business days to activate service after payment has been received and can take as long as 15 days.

What is Dry DSL?

This is a service for locations with no active phone lines (no telephone numbers). Dry DSL is subject to an activation fee as well a monthly band fee. NetFox offers Dry DSL service, call for details. Note: If you have an active telephone line and would like to keep your telephone number, order one of our regular DSL services.

Do I have to be a Bell telephone customer to use your DSL Internet service?

No, our service can be activated on most analog phone services. For all non-Bell lines we require the circuit number formatted as LCLXXU######000BCLA000, which can be obtained from your local voice provider.

I currently have DSL with another ISP, how do I switch providers?

If you currently have service with another provider:

1. Call and inquire about their cancellation policy.
2. Cancel your service with them and obtain a cancellation date.
3. Place the order, specifying an activation date that coincides with their cancellation date.

Note: Current Sympatico customers should coincide their activation date with Sympatico's cancellation date.

Can I use my own modem?

Yes, you can use your own modem. The modem must support G.DMT and must be PPPoE configurable.

What are filters?

A filter is a small electronic component that fits between your phone jack and telephone only. With DSL service, all devices on that telephone number, except the modem, must be filtered. The filter protects the phone from high frequency noise, as well as protects the DSL signal from noise contamination added by telephones.

When is my first payment due?

Your first payment is due once we have confirmation of your activation date. We will e-mail you an invoice and charge your credit card.

Are there contracts?

NetFox does not have contracts. We are a prepaid service that runs month-to-month. Please note that the first month is non-refundable. We are also unable to offer refunds if you cancel in the middle of a billing cycle.

What are the methods of payment?

We accept Visa, MasterCard & prepaid quarterly cheque.

How many email address are included with the service?

Up to 3 email addresses are included with our DSL service.